PROTOCOLS FOR TOURIST LODGING

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

When you arrive and check-in…

• Observe the social distancing required.
• Allow establishment to take your temperature and disinfect your hands.
• Avoid exchanging papers, brochures, or pencils.
• Prefer digital pre-checking.
• Wear face mask at all times.
• Pay with bank card or via electronic transfer.

During your stay…

• Always remember to wear face mask.
• Wash your hands frequently. The hotel should have areas enabled to wash hands with soap or hand sanitizer gel dispensers.
• Leave keys or cards in the containers provided.
• Prefer activities or meetings in open spaces.
• Notify hotel staff if you have Covid-19 symptoms or suspect you have them.

When going to eat…

• Self-service should be kept to a minimum. Ideally, the tourist should not handle food.
• Ideally, buffet breakfast should not be available. If they cannot be eliminated, make sure that safety measures are available to implement.

SKI CENTER GOOD PRACTICES GUIDELINES

• Ski centers have special structure and operation features; hence you will find that measures vary based on the activity.
• Observe the instruction of each establishment or activity. If, for instance, you go to a restaurant, the rules will be the same as those that are implemented throughout the country and observing allowable capacity, social distancing, use of face mask, and washing of hands is prioritized.

If you are at the establishment’s ticket office or entrance…

• Prioritize buying tickets online to help minimize overcrowding.
• Observe the minimum recommended distancing.
• Clean your hands. There will be hand sanitizer gel dispensers available in the ticket control area and throughout the center.
• Learn the rules implemented by the establishment.
• Remember to use snow gloves and “face mask type” protection suitable for the location, otherwise you will not be able to enter.
• Allow your temperature to be taken and complete the health self-survey.
• Locker rooms will not be available, arrive ready from home.
• Each center will have sanitization guidelines such as glove disinfection. Observe the instructions of the establishment’s instructors and staff.

Facilities or equipment rental…

• Rental services will only operate if physical distancing and maximum capacity are ensured and if entrances are controlled with unidirectional flow per station.
• Prefer contactless card payment.
• If there is a digital pre-rental plan available, use that option.
• Respect the minimum distancing established.
• Everything must be properly disinfected. You can help by avoiding touching objects with your hands.

GASTRONOMIC SECTOR PROTOCOLS

WHAT SHOULD TOURISTS DO TO COMPLY?

Arrival…

• Observe the social distancing required.
• Do not enter the premises while at full allowed capacity.
• Let the establishment take your temperature and disinfect your hands.

When sitting…

• You should always wear face mask, but when taking it off to eat you should not leave it on the table.
• Remember that everything will be disinfected and you must observe the distance with whom you are attending.  Menu will not be on printed paper.
• Observe the number of people allowed per table.

If you go to the restroom…

• Everything will be disinfected.  However, avoid touching handles and faucets directly with your hands.
• Prefer drying with paper towel, which should be available to users.

When leaving…

• Prefer bank card or electronic transfer payment.
• Remember to wear face mask.
• Maintain social distancing and leave through approved exits.

The restaurant must sanitize tables after each customer use and make sure that all utensils are disinfected and ensure kitchen and restroom cleanliness.  Ventilation of areas is the restaurant’s responsibility and recommended protocol must be followed in its entirety.

GOOD PRACTICES GUIDELINES FOR ADVENTURE TOURISM

WHAT MUST TOURISTS DO TO COMPLY WITH THEM?

In public service offices…

• Observe the number of people allowed inside.
• Remember to wear face mask.
• Make pre-reservations via digital channels or telephone.
• Allow temperature to be taken.
• Avoid exchanging printed material.
• Wash your hands constantly. Disinfectant dispensers should be available in the establishment.

During the activity…

• Notify if you have any Covid-19 symptom.
• If possible, buy travel insurance coverage for the type of activity.
• Number of people per group and capacity as per the recommendations of the health authorities. Observe them.
• Find information on the safety practices and restrictions of the company you are hiring.
• If you are in an enclosed area, remember to wear face mask.

GOOD PRACTICES GUIDELINES FOR CAMPING

WHAT MUST TOURISTS DO TO COMPLY WITH THEM?

Upon arrival…

• Remember that the use of face mask is mandatory.
• Observe the area’s entrances and the instructions provided upon your arrival.
• Wash your hands properly and constantly.
• Keep the recommended social distancing.
• If you made reservations, remember that you should have previously accepted the establishment’s contingency plan terms.
• If you did not make reservations, you will be sent a document electronically on the contingency plan, which you must accept to formalize your stay.

During your stay…

• Prefer electronic transfers or bank card payments.
• If possible, communicate with the person in charge of the campsite by phone to avoid moving around the establishment.
• Observe the posted signs with information on restrictions.
• If the campsite includes dining room or common areas, remember that said areas must be closed if ordered by the health authorities.
• Be aware of health care centers around you and inform the staff if you have any Covid-19 symptoms.

GOOD PRACTICES GUIDELINES FOR MICE TOURISM

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

Meeting venues…

• Everything must be previously disinfected and ventilated.
• Entrances and exists must be defined and restricted if several are available.
• Observe distancing allowed while standing and sitting.
• Observe the number of attendees allowed.
• Wash your hands constantly.
• Remember to wear face mask.
• Avoid exchanging pencils, papers, or folders.

Coffee breaks…

• Avoid exchanging objects with other attendees.
• Everything will be disinfected and utensils will be disposable. Observe this restriction and contribute to its enforcement.
• Remember, always maintain the recommended distancing.
• Upon arrival, allow the establishment to take your temperature and find out about the practices implemented by the venue. Remember that you must fill out a health statement truthfully and report if you have coronavirus symptoms.

GOOD PRACTICES GUIDELINES FOR RURAL TOURISM

WHAT MUST TOURISTS DO TO COMPLY WITH THEM?

• Remember to always wear face mask.
• Observe the recommended social distancing.
• Find out about the venue’s rules and read brochures or posters on restrictions.
• Wash your hands constantly.
• Avoid touching the venue’s objects.
• Remember to fill out your health statement online.
• Allow the venue to take your temperature.

If you decide to use rural tourist lodging…

• Do not forget your face mask and hand washing.
• Observe the venue’s restrictions and social distancing.
• Avoid the exchange of printed material.
• If possible, make reservations in advance through websites, social networks, WhatsApp or telephone.
• Prefer bank card or electronic transfer payments.
• Prefer bank card or electronic transfer payments.
• If you use keys, place them in their assigned containers.
• Objects such as carpets or cushions will be removed from rooms.
• Observe these changes which are intended to prevent the spread of the virus.
• If you use food services, remember to observe the allowed capacity.

If you use trails…

• Ask what tours, circuits, and activities are allowed.
• Observe the frequency established for their use.
• Remember the maximum number of people allowed per tour and observe that restriction.

GOOD PRACTICES GUIDELINES FOR TOUR GUIDES

WHAT MUST TOURISTS KNOW?

• Tour guides operating independently must decide the tenor of the tour, sanitary measures, regulations, etc.
• Before formalizing your reservation, you must read and accept the implemented regulations and guidelines.

WHAT MUST TOURISTS DO TO COMPLY WITH THESE GUIDELINES?

Before starting the tour…

• You must fill out a document in which you accept the terms of the activity, declare your physical condition, and health history.
• Let them take your temperature and check for coronavirus symptoms.
• Listen carefully to all the information that the tourist guide provides you.

During the activity…

• You should never remove face mask.
• Remember to wash hands constantly. If there are not facilities or hand sanitizer gel available, the tour guide should provide them.
• Observe the number of people allowed per tour.
• Observe all the instructions provided taking into account that if you enter a place it may have different rules. Read them and follow them.
• If you interact with other tourists, remember to keep the recommended social distancing.
• The tourist guide will inform you about health services near the area. Keep them in mind in case of an emergency and tell the tourist guide if you have any Covid-19 symptom.

PROTOCOLS FOR CEREMONIES

WHAT MUST TOURISTS DO TO COMPLY WITH THEM?

During the activity…

• Observe the maximum capacity allowed and find out about the district’s phase where the ceremony is held. The number of people allowed in the venue will be based on that.
• Make sure that the ceremony does not last more than 2 hours.
• Remember that wearing face mask is mandatory at all times.
• Avoid overcrowding and observe social distancing.
• Sanitize your hands frequently.

PROTOCOLS FOR THE USE OF PUBLIC SWIMMING POOLS

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

Before arriving…

• Book tickets online or buy them in advance to avoid crowds.
• Make sure that you do not have any symptoms or have not been in contact with anyone that is infected.
• Organize going to a public swimming pool with your closest family group and avoid socializing with other people.
• Avoid bringing too many accessories and implements that can be shared. Bring just the necessary things.

While in the premises…

• Observe the allowed capacity, exits and entrances, and social distancing.
• Do not take face mask off, except when entering the pool.
• Remember that you cannot use slides or games.
• Arrive with swimsuit on, remember that lockers will not be available to change clothes.
• When using restrooms, observe the corresponding queue to avoid overcrowding and remember to wash your hands.
• Do not stay in the pool too long. It will be controlled to avoid overcrowding.

PROTOCOLS FOR TRADE AND SERVICES ESTABLISHMENTS

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

At venues…

• Wear face mask always.
• Observe the site’s recommended physical distancing.
• Prefer bank card payments and sanitize your hands after use.
• Disinfect your hands.
• Allow the venue to take your temperature and check your health upon arrival.
• Observe the venue’s allowed capacity and implemented safety measures.

GOOD PRACTICE GUIDELINES FOR BEACHES

WHAT SHOULD TOURISTS DO TO COMPLY WITH GUIDELINES?

In the area…

• Observe the distance defined by the concession holder. At least one meter, avoiding all physical contact.
• Remember that the use of face mask is still mandatory, except when entering the sea.
• Follow the authorities’ self-care recommendations.
• If you go with children, avoid using the children’s playgrounds and, if they do, clean contact areas before using.
• Hand washing is still permanent even if you are at the beach.
• Clean and disinfect personal items at all times.
• Don’t litter. Discard waste at the assigned areas.
• Remember to bring and take care of cleaning supplies, such as hand sanitizer gel, face mask, and disinfectant wipes. When you leave, do not leave them discarded.
• Avoid sharing lotions or personal items, as well as food or fluids.
• If you buy items, buy them in approved establishments that comply with health protocols and, if possible, pay with bank cards.
• If you use chairs or beach chairs, avoid sharing them and make sure they are properly sanitized.

AIRPORT PROTOCOL

WHAT SHOULD TOURISTS DO TO COMPLY WITH PROTOCOL?

At the terminal:

• The use of face mask is always mandatory.
• Remember to sanitize your hands.
• Observe, in any terminal area, the one-meter distance with a passenger of another group.
• Fill out the Passenger Location Form accurately.
• Enter the passenger terminal alone, with the exception of minors, senior adults, or people requiring assistance.
• Follow the health authorities’ instructions of and obtain information on the venue’s protocols.

Before flying:

• Observe the one-meter distance and floor markings installed for this purpose.
• Distancing between people of a same household will not be required.
• Avoid touching the venue’s handles, devices in place and your face.
• Disinfect your hands.
• Follow the instructions of aviation personnel.
• Carry the least number of items in your pockets to avoid overcrowding the control area. If this is not possible, keep them in your hands so that they can be quickly placed on trays.
• Queue only if you are called to board.
• Keep at least one meter away from the boarding queue.

After the flight…

• Remember to sanitize your hands.
• Remove your luggage only when instructed.

URBAN PARKS AND SQUARES PROTOCOL

WHAT SHOULD TOURISTS DO TO COMPLY WITH PROTOCOL?

Before arriving:

• Coordinate visits and avoid going in large groups.
• Find out about the corresponding allowed capacity of each area you wish to visit.
• If you must buy a ticket, prefer purchases in advance and online.
• If possible, bring your own disinfecting items plus a bottle of water to avoid sharing with others.

On the venue:

• Observe the allowed capacity of each park, trail, or square.
• You cannot remove your face mask, as its use is always mandatory.
• Keep the recommended distance of at least 1 meter between people of a same group and 5 meters between different groups.
• Avoid touching surfaces. If not possible, remember to disinfect your hands and do not touch your face.
• Observe the instructions of each area, such as the use of benches, special exercise areas for seniors, facilities, or safety tapes.
• Do not leave waste in the area. Discard waste in the nearest waste container.

MUSEUM, CULTURAL CENTER, AND ART GALLERY PROTOCOLS

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

Establishment…

• Prefer buying or booking tickets online.
• Find out sanitary measures of each place and observe them.
• Comply with physical distancing rules.
• Remember to wear face mask at all times.
• Sale and consumption of food is prohibited inside these establishments to prevent visitors from taking off their masks.
• If you enter a coffee shop or store inside the establishment, observe their instructions and protocols.
• Everything must be properly sanitized. Contribute to cleanliness and wash your hands frequently with water or hand sanitizer gel.
• Observe the maximum capacity allowed. If you must wait outside to enter, maintain social distancing and respect the line.
• If you can schedule a guided tour, prefer that option. This way schedules will be maintained and crowds will be avoided.

During your tour…

• Do not remove your face mask.
• Maintain physical distancing.
• Wash your hands frequently.
• Avoid touching objects, handles, or gadgets.
• Observe the instructions provided by tour guides or those posted by the establishment.
• Prefer electronic or bank card payments.

PROTOCOL FOR CASINOS, GAMBLING, AND ENTERTAINMENT ESTABLISHMENTS

WHAT MUST TOURISTS DO TO COMPLY WITH THE PROTOCOL?
Inside the venue…
• Observe the allowed capacity as well as physical distancing and recommendations issued.
• Remember that the use of face mask is mandatory at all times.
• Avoid generating agglomerations.
• Disinfect hands constantly, especially after handling shared objects.
• Find out the stage of the venue’s community. The operation must observe the Step by Step Plan and measures such as venue capacity or operating days may change.
• Prefer bank card payments.
Slot machines, bingos, and games…
• You will only be able to use slot machines that have been sanitized and are not blocked or disabled.
• Disinfect hands and objects continuously. Cleaning items for this purpose will be available in these areas.
• Disinfect slot machines before use. Disinfecting wipes will be available on site or the staff will provide you with a cleaning kit.
• Avoid exchanging tokens and other items.
• Observe the venue’s demarcations.
• Consumption of food and beverages is prohibited.

TRAVEL AGENCIES AND TOUR OPERATORS GOOD PRACTICES GUIDELINES

WHAT SHOULD TOURISTS DO TO COMPLY WITH THEM?

Before going to a place…

• Check schedule online or by phone.
• Schedule in advance your service to avoid overcrowding the place.
• Make sure you do not have any coronavirus symptoms before going.

When you are in a place…

• Remember to use face mask and observe recommended distancing.
• Wash your hands frequently and avoid touching objects.
• Allow your temperature to be taken while entering the place.
• Your cell phone will be the option to inform you when you are at the place to avoid using brochures or printed material.
• When paying prefer electronic transfers or bank card payments.
• If you use cash, wash your hands thoroughly before and after doing transaction.

During the tour…

• Follow the instructions of your tour guide and observe the imposed restrictions.
• Remember that not all destinations are enabled.
• Avoid close contact with other people and touching objects in places.